leading

Leadership

The End of the ‘Open Door Policy’


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“I have an open door policy.”

Managers and leaders use this phrase to convey that they are available for their people, willing to help them.

This, however, is a lazy saying.  In essence, it means, “If you come to me, I’m willing to take time out of my busy schedule to accommodate you.”  It makes an offer, but no more.  It communicates that the initiative rests with the employee.

How many managers and leaders say things like this, but fail to demonstrate it with their actions?  Even if they are available and well intended, this phrase is still passive.

And this is why we should retire it.

Instead of an open door policy, managers and leaders must cultivate a culture of conversation.  They need to live out a rhythm of intentional interactions with their people, asking good questions, and offering to help in specific ways that clear obstacles or provide advocacy.  In this way, their availability and willingness to help is demonstrated, not simply offered.

It is the difference between policy and culture.  As leaders, we should never prefer policy when it is possible to shape culture.

Don’t have an open door policy; have a culture of conversation.

 

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Leadership

In Praise of Moms as Leaders


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In Praise of Moms as Leaders

Most of them don’t see themselves as anything special.  They know what they are doing is important, but they don’t feel good at it; they feel ill-prepared or under-prepared, if they feel prepared at all.  They remember their mistakes more than their successes.  They work harder than anyone else, yet receive minimal appreciation.  But they persist.  And succeed.  Incrementally, they make a difference, eventually accepting the appreciation and thanks of those for whom they sacrificed.

Moms.

No better leaders, servant leaders, exist on the planet.  Moms, you deserve to see yourself this way.  You deserve to know that we see you this way.  You deserve to know that when we walk into your homes, we don’t see dirty dishes or a floor that needs vacuuming or a kid that you can’t get under control.

No, instead we see leadership.  We see investment and a willingness to do things that no one else would do, things no one else can do, just because it is the right thing to do.  Legacies are the product of situations—each moment you handle, each behind the scenes action, whether noticed by others or not, creates your legacy.  All the pride you have in the ones you have helped to grow, to learn, to succeed—all that they have accomplished they owe, in large part, to you.

To your leadership.

Some of you know the great relief and satisfaction of having this acknowledged.  Others of you wait for that day, not expecting, but hopeful.  Whenever it comes, though, know that we notice and appreciate you as you wait.

Know, too, if you are a Mom not by blood but by choice, if you are a Mom because you have chosen to be the one who opens your home or goes out for coffee or mentors after class, that you are included in this.  You lead just as much, serve just as well, and we love you because we choose to, because you chose us first.

So hold your heads up, Moms—you don’t hear it enough and never will, but your leadership is the model that has made us who we are, and we cannot thank you enough.

We stand on your shoulders, and we love you.